Terms & Conditions



For the supply of products by the Paragon Group "Paragon Products (UK) Ltd", the detail on our receipt or invoice and the delivery note should identically match. 
 
The prices shown on our receipt/invoice are taken from our standard price list or as agreed in line with your quotation. All prices are shown excluding Value Added Tax (VAT) and this is calculated and displayed separately on your receipt/invoice.
 
If you have any queries relating to receipt, invoice or delivery please contact our office on 01246 944 866.

 

 

 

Online Purchases

For goods ordered online, you can pay securely online by credit or debit card. 

Mastercard and Visa are both accepted. 

 

 

Summary Terms

Notice of error, damage or shortage must be received using this returns form within 48 hours from receipt of goods.

If you need to return an item or report a shortage, please email the completed returns form to our Paragon House sales team directly at sales@paragongroup.co.uk

It is required to contact Paragon House, Chesterfield team to discuss your return. 

Unrequired goods for credit will only be accepted within 5 days (from receipt of goods) and must be in perfect condition and returned to Paragon House in original packaging at the purchasers cost (we advice using a traceable carrier).

After 5 days there may be a restocking charge applied. 

Unrequired goods are returned at the senders expense and responsibility. 

No goods are accepted for return after 14 days.